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Your agents work as a team with access to relevant and secure information when they need it.
See the full picture
Work as a team
Secure and compliant
Better service
Digital Iceland is transforming government services with Zendesk. At the end rof 2025 over 30 government agencies will have implemented. The municipalities have started as well.
Have the relevant information at hand when you solve you customers tickets and have access to all communication in one place for all your agents.
Use technology where appropriate. With the right data, it's easier to make decisions about the next steps.
With the right integrations, we make it easy for staff and customers to finish cases quickly and get the right information right away.
You can build your own add-ons and apps as needed. Add processes, authentication, signatures or integrations.
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Vertis is your partner implementing Zendesk, automation or AI to enhance you service. We help you decide on the next steps to take.
People are first, next the data and finally the systems. Get help planning the future of your services.
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The opportunities to streamline internal services in human resources, finance and beyond are numerous. Provide your staff with better service through self-service and access to information.
Vertis offers courses in the application of artificial intelligence for workplaces. Learn about how artificial intelligence is used in services and how staff can safely use it at work.
Get a little guidance and do it yourself or have us do it all for you. Most likely we meet somewhere in-between
Lets check your current usage of Zendesk and find opportunities to get more out of your investment.
Vertis can assist with planning the roadmap to your future state so you always know what to do next.
Regular training, coaching and reviewing your success is beneficial. We can also take care of managing Zendesk for you.
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Try Zendesk and see how you like it. We are always available for a chat and good advice to suppor you.
